Support
Email is the desk. There is no phone line on this page, and we do not publish a response-time SLA.
Write to us
Helpful in the first message:
- The email you used on the waitlist, checkout, or app.
- Android or iPhone, and the app version if you know it.
- For a paid guide: the ZIP / season and whether the files arrived.
- What you were trying to do, and what happened instead.
Do not send passwords, recovery codes, or card numbers. Stripe already has the payment. We do not need the PAN.
Refunds
If you paid $27 and the files did not arrive, say so in the email. We will refund that. Other refund requests: write and we will look at them. Details: Terms.
Your data
Access, correction, export, deletion, and California opt-out of sale/share are on Your data, not this inbox-as-a-form. You can still email team@supertrained.ai if the form fails.
What Lilly is not
Garden software and a season packet. Not a doctor, vet, poison-control center, or pesticide label. If a person or animal ate a plant and you are worried, call the professional service that exists for that — not this address.
Postal
Supertrained Inc.7901 4th St N STE 300
St Petersburg, FL 33702
United States